Ahmed Hassan

Retail Telesales Specialist

giza, egypt.

About

Highly motivated Pharmacy Assistant with 5 years of experience in high-volume retail environments, adept at driving sales growth through expert product recommendations and proactive customer engagement. Proven ability to manage inventory, process orders efficiently, and resolve customer inquiries, now seeking to leverage strong communication and pharmaceutical product knowledge (OTC & Prescription) to exceed sales targets in a dynamic Retail Telesales role.

Work

Pharmacy H

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Pharmacy Assistant

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Summary

Managed customer interactions and supported sales operations in a busy retail pharmacy, driving product recommendations and ensuring inventory efficiency over five years.

Highlights

Drove pharmacy sales by actively engaging customers, providing expert product recommendations, and successfully upselling, contributing to consistent achievement of monthly sales objectives.

Optimized inventory management through daily checks and proactive stock reporting, reducing potential stockouts by 20% and ensuring product availability for sales.

Processed an average of 100+ daily customer transactions and resolved inquiries efficiently, maintaining high service standards in a fast-paced, customer-centric retail environment.

Maintained accurate customer and product data using pharmacy management systems, enhancing data integrity and supporting targeted sales initiatives.

Collaborated effectively with a 5-person pharmacy team to streamline workflow and ensure high levels of customer satisfaction, improving overall operational efficiency.

Education

Unknown Institution

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Bachelor’s Degree Management Information Systems (MIS)

Languages

English

Skills

Sales & Customer Skills

Customer Communication, Customer Engagement, Sales, Upselling Products, Handling Customer Needs, Product Recommendations, Customer Follow-up, Customer Satisfaction, Objection Handling.

Pharmacy & Operations

Pharmaceutical Product Knowledge (OTC & Prescription), Inventory Management, Stock Control, Fast-Moving Product Tracking, Order Processing, Replenishment Support, Pharmacy Sales Support, Retail Operations.

Technical Skills

Pharmacy Management Systems, Data Entry, Record Keeping, MS Office, Computer Proficiency.

Transferable Skills

Communication, Problem-Solving, Team Collaboration, Time Management, Data Management, Customer Service Excellence.